This article will show you how to take debug logs of the G DATA Security Client in case of unidentified technical issues related to client-server communication. For any other technical issue, contact G DATA Support to get the relevant logging procedure. Administration Guide for Symantec Endpoint Protection and Symantec Network Access Control, which now includes information about managing Symantec Endpoint Protection by using the new Symantec Protection Center Web console, and information about how to manage the new Symantec Endpoint Protection for Mac client.

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• The Home, Monitors, and Reports pages display a continuously loading progress bar, without displaying any content. To find the specific cause for the 'Java -1' error, review the scm-server log, typically located at C: Program Files Symantec Symantec Endpoint Protection Manager tomcat logs scm-server-0.log. Test database and management server connectivity If the management server runs the embedded Sybase database: • Verify that the Symantec Embedded Database service runs, and that the dbsrv11.exe or dbsrv12.exe process listens to TCP port 2638. • Test the ODBC connection. To verify the ODBC connection with the embedded database: • Click Start > Run. • Type the following command: • 32-bit operating systems:%systemroot% system32 odbcad32.exe • 64-bit operating systems:%systemroot% syswow64 odbcad32.exe • In the ODBC Data Source Administrator dialog box, click System DSN. • In the System DSN tab, double-click SymantecEndpointSecurityDSN.

• Type the following command: • 32-bit operating systems:%systemroot% system32 odbcad32.exe • 64-bit operating systems:%systemroot% syswow64 odbcad32.exe • In the ODBC Data Source Administrator dialog box, click System DSN. • In the System DSN tab, double-click SymantecEndpointSecurityDSN. • In the Server drop-down list, verify and select the correct server and instance. • Click Next.